Policies at Neetacha
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the fair, transparent and most generous store policy for our customers.
Read the following sections to find out more about how we ship or exchange products, and/ or about how we secure your personal data.
Please don’t hesitate to contact us if you have any questions!

Shipping and Delivery
What You Need to Know
When you buy from us, we want you to be 100% happy and satisfied with your purchase experience. After order confirmation, we will ship your products via standard shipping which are usually despatched in 2 - 3 days to most places in India.
There are rare cases where a few customers might buy an item at the same time when corresponding stocks are limited. In such cases, when there is limited stock, we might cancel your order and fully refund your money or seek extended time for delivery.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P.O. Box details in any part or form.
All items purchased from Neetacha are made pursuant to a shipment contract. This means that the risk of loss and title for such items deemed passed to you upon our delivery to the carrier.
Returns and Refunds
How It Works
We hope that you love and appreciate our products as much as we do but if you aren’t satisfied with your order, you can reach out to us at info@neetacha.com and our Customer Service experts will be happy to assist you in the best way possible.
Cancellations:
All cancellation requests must be initiated within 24 hours of placing the order or before your order has been shipped, whichever happens first.
To cancel your order, write to us at info@neetacha.com or call us at +91 XXXXXXXXXXX
In case your order has already been shipped, it will only be eligible for replacement or refund if found damaged or unfit for consumption.
Returns & Replacements:
All orders placed on our website are eligible for return provided the product is unused and unopened. The return request has to be initiated within maximum 7 days of delivery and the reason for return should be explicitly stated in the email (We’d love to know what went wrong)
-
If the product is received in damaged form, you must write to us within 48 hours of delivery so that we can expedite your replacement request. Please attach a picture of the delivered order for our internal quality checks
-
If in case you have received a product that is different from what you had ordered, please notify us within 48 hours of delivery so that we can expedite your return request. To be eligible for return, the items must be unused and unopened
-
If any item is missing from your order, please reach out to us within 48 hours of delivery and we will get the remaining items shipped
-
We ensure that you receive the freshest Products but if in case you feel that it tastes bad or stale, please do not hesitate to reach out to us within 7 days of the order delivery and we shall send a replacement. Please do let us know what you didn’t like exactly, and we’ll sort it out for you.
Refunds:
All refunds will be processed only after internal quality checks. For any refund request, you must share necessary proofs. Our Customer Service team will notify you once the refund request has been approved.
-
If your refund has been approved, it shall be processed within 7 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us
-
All refunds will be processed to the original mode of payment only
Neetacha Enterprise is not liable to process any refund if the request is initiated after 7 days of delivery or if you fail to produce necessary proofs
Terms & Conditions
Neetacha Terms of Use
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name [www.Neetacha.com][www.Neetacha.com] (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”)
Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
The Platform is owned by Neetacha Enterprises LLP a company incorporated under the Companies Act, 1956 with its registered office at A 204 Benhur, Lokhandwala Complex, Andheri West, Mumbai - 400053, Maharashtra, India (hereinafter referred to as "Neetacha").
Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Neetacha Enterprises LLP and these terms and conditions including the policies constitute Your binding obligations, with Neetacha.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. Neetacha allows the User to surf the Platform or making purchases without registering on the Platform. The term "We", "Us", "Our" shall mean Neetacha Enterprises LLP.
When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Neetacha Policies (including but not limited to Privacy Policy available at Privacy) as amended from time to time.
Membership Eligibility
Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian.
As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. Neetacha reserves the right to terminate your membership and/ or refuse to provide you with access to the Platform if it is brought to Neetacha's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.
Your Account and Registration Obligations
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Displayed Name and Password and You shall be responsible for all activities that occur under your Displayed Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.
Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through a onetime password verification.
You agree that Neetacha shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.
If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.
Communications
When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Privacy
We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy. if You object to Your Information being transferred or used in this way please do not use Platform. If You object to Your Information being transferred or used in this way please do not use Platform.
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Services
Payment
While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
-
Lack of authorization for any transaction/s, or
-
Exceeding the preset limit mutually agreed by You and between "Bank/s", or
-
Any payment issues arising out of the transaction, or
-
Decline of transaction for any other reason/s
All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on the Platform.
Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.
